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Shipping, Delivery & Returns
Delivery Methods
Delivery Processing
To help manage your expectations of our delivery services during these unprecedented times, if you place your order before 12 pm, it will be processed and sent to the warehouse on the same day. If you place your order after 12 pm it will be processed and sent on the next working day to the warehouse to be picked. From this time, we ask you to allow 1-4 working days for the warehouse to pick your order. Once your order has been fully picked and dispatched it goes out on a premium next day delivery service. You will receive a shipped notification in the evening to the email address associated with your account.
Your order will typically be delivered the following working day upon receipt of this notification if based in Mainland UK providing there are no courier delays. Whilst the above is a general guideline to how we are operating, we ask that you allow up to 7 working days to receive your order if based in Mainland UK to account all potential delays. If based outside Mainland UK and or Europe please allow 10-12 working days to receive your order.
Our current courier partners include UPS, DPD, DHL, and TPN (pallet deliveries only).
Redeliveries fees may apply if deliveries are missed. We are working closely with our warehouse and delivery partners to reduce these times but also within the advice of the government.
Deliveries are attempted Monday – Friday between 8 am – 6 pm open window.All deliveries require a signature, please ensure someone is available at your chosen delivery address between the above stated times to sign and accept the delivery.
Courier Delivery Service
Deliveries are outsourced to couriers whom we have developed long-term working relationships. If you choose this method of shipment we will organise the goods from pick through to delivery. Please make sure a member of staff is on the premises to accept your delivery, between 8 am and 6 pm on weekdays.
Couriers are unable to call before deliveryPlease note couriers are unable to call before delivery or upon arrival and therefore we cannot fulfil requests for calls en route or arrival.
Pallet to Pavement
Boba Box will deal with all the tasks involved in moving goods from the warehouse to the pavement by your store.
Pallet drivers may call you to book in the delivery beforehand or to call you upon arrival.
Please ensure you answer your phone for this as any missed deliveries would be charged accordingly.
If you choose this method of delivery please note that the delivery includes the pallet. For information about pallet disposal, contact your local authority.
Please make sure you or a member of your team is available to accept your delivery, between 8 am and 6 pm on weekdays.
Any missed deliveries will be charged at £75.00+VATAny specific delivery times or opening times will incur an additional fee of £25.00+VAT to your shipping fees.
This is a fee that the courier companies charge to us.
International delivery
We deliver to most locations in Europe but if you are unsure, please contact us before placing your order. Deliveries outside of the UK may be subject to customs clearance, import taxes, and additional local charges for which you are solely responsible. Please note we do not have control over these import requirements and will be unable to advise on the requirements or charges.